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#Moxtra careers professional#

To read the Small Business Digital Resilience Report and learn more about the state of customer engagement for small businesses, click here. Now, 52% of consumers say digital capabilities are a primary requirement when searching for a small service provider - a 30% increase during the pandemic. “By leveraging a high-touch, comprehensive portal, businesses will be able to provide holistic virtual experiences that mirror customers’ natural behavior.”Īdditional key findings from the 2020 Small Business Digital Resilience Report include:Ĩ9% of small business customers agreed that it was important to be able to reach out digitally to a small business instead of scheduling an appointment or phone callĤ0% of consumers said digital capabilities were a primary requirement when searching for a small- sized service provider before COVID-19. But just like the consumers they engage with, these businesses are also struggling to streamline interactions with the prevalence of disparate, disconnected technologies,” noted Iyar.

“Small businesses are making headway with new technology. However, 63% of overall respondents said that the number of digital tools and technologies their company uses makes some tasks more complex. “However, the findings of this report indicate that consumers are demanding that businesses provide a simpler, more streamlined and more effective digital experience, or else they’ll move on to a competitor who will.”Īccording to the report, in 2020, there was a 30% increase in consumers who said digital capabilities are a primary requirement when searching for a small service provider.Īlso, 66% of respondents said the pandemic has made them more likely to use small businesses in the future.Īdditionally, 84% of small business customers said they would consider seeking an alternative provider if digital capabilities were lacking. “This year, businesses learned that digital resilience was critical to surviving the pandemic - however, digital resilience is also critical to surviving in today’s digital age, period,” said Leena Iyar, Chief Brand Officer for Moxtra.

In order to better understand the impact that the pandemic had on consumer sentiment around digital offerings and inform decision-making heading into the New Year, the 2020 Small Business Digital Resilience Report by Moxtra surveyed 1,500 small business personnel and 1,500 small business customers across three key sectors: financial services, legal and real estate - all high-touch industries that must carefully manage secure client communications.

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While digital and mobile solutions have been an important driver of companies’ success for years, the challenges faced by business owners and executives this year have revealed just how vital consumers consider these options - and exposed just how prepared and digitally resilient businesses were heading into the future. In fact, nearly all small business personnel surveyed (92%) in a new study from Moxtra said their organizations adopted new technologies during the pandemic. The onset of the COVID-19 pandemic sparked a drastic evolution in the ways that small businesses interact with their customers.

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Get news on hot startups such as these plus much more every week in the Sprouter newsletter.Small Business Digital Resilience 2020 - Read the report

#Moxtra careers professional#

Moxtra helps you master the chaos in your personal and professional lives, helping you organize everything from meetings to recipes. Moxtra is a social collaboration and collection tool that lets you organize your content, access it from anywhere, and share it in real-time. Your daily storyline and maps show where, when and how much you move. The app is always on, so there’s no need to start and stop it. Moves automatically records any walking, cycling and running you do. Moves uses your iPhone to tell you how much you move. The iOS and web applications help answer three questions – does the supplement work, is it safe, and what’s the cost? Using this info they can recommend better products, and help you make informed decisions. LabDoor provides trusted, lab-tested product ratings and reviews for supplements. Through Craftsy, you can learn everything from cake decorating to gardening to jewelry making, and shop for yarn, fabrics and other craft supplies. Learn from, inspire, and help others grow their talents through online courses, workshops, patterns and projects. Craftsy is a community of people who love to make things.